Return / Exchange & Refund Policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Return Policy:

Items can be returned for a refund or exchange with 7 days of the date of receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted. Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. You may require partnership with corporate business partners.
We will complete the order refund within 1-2 working days after receiving the return package.
For more information, please contact our customer service.

Exchange Policy:

We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received.

Please submit your return or exchange request by email to [email protected] with the information requested below and we will send you the details on how to send the shoes back for refund or exchange, usually within 24-48 hours.

Damages  and issues
 Please inspect your order upon reception and contact us immediately if the item  is defective, damaged or if you receive the wrong item, so that we can evaluate  the issue and make it right.

Exceptions / non-returnable items
 Certain types of items cannot be returned, like perishable goods (such as food,  flowers, or plants), custom products (such as special orders or personalized  items), and personal care goods (such as beauty products). We also do not accept  returns for hazardous materials, flammable liquids, or gases. Please get in  touch if you have questions or concerns about your specific item.
 
Exchanges
 The fastest way to ensure you get what you want is to return the item you have,  and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.